Responsible Gaming at Spin

At Spin, your safety and well-being are our top priorities. We recognise that gambling should be a form of entertainment, not a source of stress or harm. Our commitment is to provide a secure, transparent, and supportive environment where you can enjoy our games responsibly and with confidence.

Our Commitment to Responsible Gambling

We operate under the strict regulations of the United Kingdom Gambling Commission (UKGC) and adhere to all relevant legislation to ensure fair, safe, and responsible gaming. We believe in empowering our players with the knowledge and tools to control their gambling habits and prevent potential problems before they arise.

Tools to Help You Stay in Control

To assist you in maintaining healthy gaming habits, Spin offers a comprehensive suite of responsible gaming features:

  • Deposit Limits: Set daily, weekly, or monthly deposit limits to manage your spending effectively.
  • Wager and Loss Limits: Control how much you wager or lose within a specific timeframe.
  • Session Time Limits: Choose the maximum duration of your gaming sessions to avoid extended play.
  • Reality Checks: Receive reminders about the time and money spent during your sessions.
  • Self-Exclusion: Temporarily restrict your access to Spin for periods ranging from 24 hours up to six months or longer.
  • Permanent Account Closure: Request to close your account permanently if you feel it is necessary for your well-being.

Recognising the Signs of Problem Gambling

It is important to be aware of behaviours that may indicate gambling is becoming a problem. Consider the following signs:

  • Gambling to recover previous losses or as a way to make money.
  • Borrowing money or selling possessions to fund gambling.
  • Spending more time or money on gambling than intended.
  • Neglecting personal, professional, or financial responsibilities.
  • Feeling anxious, restless, or irritable when not gambling.
  • Concealing gambling activities from friends or family.
  • Using money meant for essentials such as bills, rent, or food.

If you recognise any of these signs in yourself or someone you care about, we encourage you to seek help promptly.

Best Practices for Responsible Gaming

To ensure a safe and enjoyable gambling experience, we recommend following these guidelines:

  • Set a budget before playing and never exceed it.
  • View gambling as a form of leisure, not a way to generate income.
  • Avoid chasing losses or gambling when feeling emotional or stressed.
  • Take regular breaks during your gaming sessions.
  • Maintain a balanced lifestyle with other hobbies and interests.
  • Never gamble with money allocated for essentials.
  • Use the responsible gaming tools available on our site.

Self-Assessment and Support

If you are uncertain about your gambling habits, we offer a confidential self-assessment quiz to help you evaluate your behaviour. Our dedicated Responsible Gambling Team is also available to provide confidential support and advice. You can contact them at [email protected] or via Live Chat on our website.

How to Take a Break or Close Your Account

Spin provides flexible options for you to take control of your gambling:

  • Temporary Self-Exclusion: You can suspend your account for a period of 24 hours up to six months. During this time, you will be unable to access your account or place bets.
  • Permanent Account Closure: If you decide that gambling is no longer suitable for you, you can request permanent closure of your account by contacting our support team at [email protected] or via Live Chat.
  • Withdrawal of Funds: Please ensure you withdraw any remaining balance before closing your account.
  • Reactivation Requests: Accounts closed for reasons other than gambling concerns may be eligible for reactivation after a thorough review by our Responsible Gambling Department. Reactivation is at our discretion and prioritises player safety.

Protecting Minors and Vulnerable Individuals

Spin is committed to preventing underage gambling and protecting vulnerable individuals:

  • We enforce a strict minimum age limit of 18 years for all players.
  • Our identity verification processes help ensure only eligible players can access our services.
  • We recommend that parents and guardians use parental control software such as Net Nanny or Qustodio to restrict access to gambling sites.
  • Keep your login details confidential and never share your account with others.
  • Never leave devices unattended while logged into your account.

For more information on online safety for children, visit Better Internet for Kids.

Support Organisations and Resources

If you or someone close to you is experiencing difficulties with gambling, please seek help from professional organisations that specialise in gambling support:

  • GamCare – UK’s leading provider of free information, advice and support for anyone affected by gambling harms.
  • BeGambleAware – Offers advice and support to help people make informed decisions about their gambling.
  • Gamblers Anonymous – A fellowship of individuals who share their experience and strength to recover from compulsive gambling.
  • Gam-Anon – Support group for families and friends of problem gamblers.

Additionally, you can install BetBlocker, a free tool that allows you to block access to gambling sites across multiple devices.

Contact Us

If you have any questions or concerns about responsible gaming at Spin, please do not hesitate to contact our Responsible Gambling Team at [email protected] or use our Live Chat service available on the website. We are here to support you 24/7.

Remember: Gambling should always be an enjoyable and controlled activity. Play responsibly, stay informed, and seek help early if you need it.

For further information on gambling regulation in the UK, please visit the United Kingdom Gambling Commission.