Privacy Policy for Spin

Welcome to the official Privacy Policy of Spin, accessible via starzspin.gb.net. Protecting your privacy is of utmost importance to us. This document details how we collect, use, store, and disclose your personal information when you interact with our website and services. By using our platform, you consent to the practices described herein. If you do not agree with any part of this policy, please refrain from using our services.

1. Data Controller

Spin operates under the jurisdiction of the United Kingdom and is the data controller responsible for your personal data. Our registered office is located in the UK. Should you have any questions or concerns about your privacy or this policy, please contact our Data Protection Officer at [email protected].

2. Types of Personal Data We Collect

We collect and process a variety of personal information to provide and improve our services, including but not limited to:

  • Full name
  • Email address
  • IP address
  • Telephone number
  • Residential address
  • Date of birth and gender
  • Device and browser information
  • Usage data such as session times, pages visited, and interaction details
  • Account registration and profile details
  • Payment and transaction records
  • Data provided during customer support interactions
  • Optional sensitive data such as health information or ethnicity, if voluntarily provided
  • Documents submitted for identity verification and compliance with UK gambling regulations
  • Information obtained from third-party sources to prevent fraud and promote responsible gambling

3. Purpose of Processing Your Data

Your personal data is processed for the following essential purposes:

  • To create, manage, and maintain your user account
  • To verify your identity and confirm you meet the legal gambling age under UK law
  • To facilitate deposits, withdrawals, and other financial transactions
  • To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements
  • To communicate important updates about your account, system changes, or service notifications
  • To administer promotions, bonuses, and competitions
  • To personalise your experience and deliver targeted offers, subject to your consent
  • To improve our platform’s functionality, security, and user experience
  • To conduct statistical analysis and generate internal reports
  • To detect, prevent, and respond to fraudulent or malicious activities

4. Legal Basis for Processing

Spin processes your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. The lawful bases for processing include:

  • Your explicit consent, where required
  • Performance of a contract (e.g., providing gambling services)
  • Compliance with legal and regulatory obligations
  • Legitimate interests pursued by Spin, such as fraud prevention and service improvement, provided these do not override your fundamental rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with applicable laws. Typically, data is retained for up to five years following account closure or last activity. Certain records may be stored longer if required for legal compliance, such as self-exclusion periods or ongoing investigations.

6. Marketing Communications

With your explicit consent, we may send you marketing materials about our services or those of selected partners. You can manage your marketing preferences or unsubscribe at any time by adjusting your account settings or using the unsubscribe link in our emails. We respect your choices and will not send promotional content without your permission.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

  • Ensure essential website functionality and security
  • Remember your preferences and settings
  • Analyse website usage and improve performance
  • Deliver relevant advertising content

You can control and manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the website’s functionality.

8. Sharing and Transfer of Data

We may share your personal data with third parties in the following circumstances:

  • Service providers such as payment processors, IT support, and software suppliers
  • Regulatory authorities and law enforcement agencies as required by law
  • Fraud prevention and identity verification agencies
  • Within our corporate group for operational purposes
  • With your explicit consent or authorisation

Where data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure adequate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

9. Data Security

Spin employs robust technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These include encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Your Rights

Under the UK GDPR and related legislation, you have the following rights:

  • Right to be informed about how your data is processed
  • Right of access to your personal data
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure (“right to be forgotten”) in certain circumstances
  • Right to restrict or object to processing in specific situations
  • Right to data portability
  • Right to withdraw consent at any time without affecting prior processing
  • Right not to be subject to automated decision-making, including profiling, that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Updated versions will be posted on this page with a revised “Last updated” date. Continued use of our services after changes indicates your acceptance of the updated policy. We encourage you to review this page regularly.

12. Complaints

If you have concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the independent regulator for data protection, at https://ico.org.uk.

13. Responsible Gambling

Spin is committed to promoting responsible gambling. We use your data to help identify and support customers who may be at risk of gambling-related harm. For more information on responsible gambling and support services, please visit the GambleAware website.

Last updated: 20.06.2025